CSU-Global: A How-to Guide for Choosing Gamification

Read this CSU-Global case study and learn about new tips about the process of choosing gamification, deciding how to make use of gamification and selecting vendors of gamification platforms.

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How Microsoft Used Gamification to Boost Performance, Skills and Communication for Thousands of Agents

Read this Frost & Sullivan case study about how Microsoft’s Consumer Support Services – with its global network of support centers and thousands of agents – used digital motivation to drive agent performance and learning.

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Using Gamification for Performance and Process Improvement: 20% Improvement

How Orion Advisor Services Used GamEffective to Communicate Goals to Employees, Track and Gamify Them, Resulting in a 20% Decrease in Time to Perform Core Activities for its Back-Office Employees.

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Gamification for Training in Financial Services

How a Credit Union used gamification to drive learning – and the success of the program for existing and new employees.

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Using Gamification to Drive Remedy BMC Adoption

The process included using reminders and habit formation. Just like any app or service looking to create more traction with its users, just reminding the employees of the existence of the software works wonders.

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How Yahoo! Increased its Customer Service KPIs by 10% in Two Weeks’ Time

Looking to create a noticeable and sustainable change in customer service, Yahoo opted for Gamification. Using game mechanics to improve customer service centers isn’t straight-forward; rewarding “actions” can be counter-productive, resulting in shorter call times yet worse problem resolution rates or customer satisfaction.

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Leading Manufacturer Uses Gamified Learning – Learnification – to Launch New Product Offerings with + 1,000 Sales People

“To deliver great results, its sales people need to know its products inside and out, acting as trusted advisors to its huge customer base”.

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Testimonials

Gameffective helps Panaya’s Sales Development Team to engage, focus and measure progress to achieve goals that drive our business

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Carmella Kettner
Director, Worldwide Sales Development / Panaya

The flexible, comprehensive platform of GamEffective, combined with their attentive service and performance measuring expertise enabled our UK business to implement a new business improvement tool within a very short time

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Shai Meirav
Executive Vice President / ICTS Europe

Choosing GameEffective was simple for us, since their training approach suited us best. The exceptional 3 X higher participation rate in learnification is a great result, since employees that are engaged in the learning process of a new product are bound to do a better job when taking it to market

Leading HVAC Manufacturer
Director of Training

GamEffective’s platform is very flexible. The ability to integrate with our Saas practice was a very big benefit, since we can deploy GamEffective as part of a larger program. It allows us to work on a small scale for a proof of concept or a pilot and then scale up very quickly. Another benefit that we saw was the narrative, which is a very strong game mechanism, stronger than points or badges and a more interesting type of progression or achievement indicator. Its platform is very flexible and fits well with our change management practice

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Adi Ben-Nesher
Organizational Change / Accenture

We wanted to use gamification to increase the engagement of our Engineering team through salesforce chatter – so that they will collaborate on solutions, products and new approaches to solving challenges. The immediate result of using GamEffective’s gamification was high engagement rates and much better collaboration.

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Helen Duffy
Senior Manager Enterprise IT / HP

We wanted to make our employees feel recognized and rewarded, so they feel valued and engaged at work. GamEffective delivered the gamification solution we were looking for to do this, and were extremely supportive in understanding our goals and requirements.

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Aaron Johnson
Program Manager Enterprise Software / Lexmark