Give Feedback
Set Goals
Game On
Coach
Insight

Real-time digital motivation

Drive employees to better customer satisfaction by showing them their KPIs – CSAT, AHT and FCR. KPIs give employees real-time feedback and encourage them to correct their course when needed, driving performance and accountability

Give Feedback

Manage Customer Service Behavior by Setting Goals and Tracking Them.

Set KPIs from Handle Time to Customer Satisfaction, Training to Call Resolution. Each employee gets their personalized scorecard so they can see how they are doing at any given time.

Set Goals

Recognize, celebrate, play

We focus on sustainable gamification mechanics that work, with innovative narratives.

Game On

Make learning happen

Training – for new products, campaigns and onboarding – isn’t easy. Personalizing learning to fit with service representatives’s strengths and weaknesses isn’t either. Our solution is full of elegant micro-learning and communications to ensure employees are in the know.

Coach

Drive insight

Analytics matter, so you set the right goals and success. Our analytics let you do that.

Insight

Manage your Customer Service Quality

Contact center leaders want to better manage their people, by driving the behaviors that lead to better service quality and customer satisfaction. Our platform lets you do just that, so you can communicate performance requirements – what to do and how – measure, and let employees self-track their progress. Measure AHT, FCR and more – and drive the on-the-job learning you need when and where employees need it most.

Among our customers:

 
 

FREE WEBINAR:

How to Gamify Contact Center Performance and Learning

Companies using GamEffective see:

3 X

More Learning

80%

Employee Satisfaction

10%

Performance Improvement

Best Practices for Customer Service Gamification

Gamification provides customer service and call center employees with much needed engagement, transparency, feedback and training. Learn more with this free ebook.

Download

Using Gamification at Yahoo!

Watch Yahoo’s VP of Customer Experience explain how gamification drove better customer experience.

Watch

2016 Gartner Cool Vendor

Read more about GamEffective’s recogniton in the Human Capital Management space.

Read More