Training – for new products, campaigns and onboarding – isn’t easy. Personalizing learning to fit with service representatives strengths and weaknesses isn’t either. We make this happen with impressive learning outcomes.
We focus on sustainable gamification mechanics that give everyone a chance of being a winner, with cool elements such as betting on yourself and narratives
Drive employees to better customer satisfaction by showing them their KPIs – CSAT, AHT and FCR. KPIs give employees real-time feedback and encourage them to correct their course when needed.