Oren Stern is Senior VP of Product Strategy at Verint. We met him speak about gamification and Employee Engagement Management. He describes his views on the use of gamification in B2C verticals, covering everything from telecommunications to financial services, and even government. Employee engagement is important for any vertical, but especially when employees do customer facing work in a transactional environment. Studies show that more engaged employees drive more successful organizations with better business results.
Adi Ben-Nesher, an Organizational Development Consultant at Accenture, is a change management visionary with considerable experience in deploying gamification as part of the change management toolset . We met with him to discuss his views of gamification in transactional employment environments, adoption and change.