“To deliver great results, its sales people need to know its products inside and out, acting as trusted advisors to its huge customer base”.
Read this case study to learn about how Ageris implemented gamification for customer service in order to increase their performance
Read this case study about how Microsoft used the GamEffective platform to drive agent performance and learning.
Read this case study to learn about Verint’s phenomenal success of 300% improvement in sales processes with the use of gamification. This case study shows us how using gamification wisely can help a company achieve long time organizational goals, and promote the changes it wishes to create.
Read this CSU-Global case study and learn about new tips about the process of choosing gamification, deciding how to make use of gamification and selecting vendors of gamification platforms.
How Orion Advisor Services Used GamEffective to Communicate Goals to Employees, Track and Gamify Them, Resulting in a 20% Decrease in Time to Perform Core Activities for its Back-Office Employees.
Looking to create a noticeable and sustainable change in customer service, Yahoo opted for Gamification. Using game mechanics to improve customer service centers isn’t straight-forward; rewarding “actions” can be counter-productive, resulting in shorter call times yet worse problem resolution rates or customer satisfaction.