In this webinar we discuss what is gamification and how it is most effectively applied in the contact center along with How it can be used to drive learning outcomes and what their applications are at work. We also touch on the benefits of deep gamification mechanics such as engagement automation and “betting on yourself”.
In this webinar we will provide real-life case studies and examples of how gamification is used at work, in which industries, and how it drives motivation and learning. We will show what gamification looks like from the employee’s point of view, the manager’s point of view and how it affects company culture.
In this webinar with Dr. Karl Kapp we discussed how to push towards creating individualized instruction using technology-based systems. We discuss how gamification, using triggers and alerts, can be used to provide customized, learner specific instruction in an engaging and thoughtful manner.