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When looking to improve business performance through better employee productivity, managers tend to focus on either leaders or laggards. The logic goes this way: if managers can “fix” those under-performers and/or manage to get even more from the top 15% percentile, they should be doing much better. But this approach doesn’t work, and a cold, hard look at the numbers as well as research brought by the Harvard Business Review, proves the opposite. If you want to move your performance results, move the middle, not the top or bottom performers.Read More