Contact Center Gamification
Supercharge quality, AHT, FCR and performance with gamification, feedback and learning
customer service contact centers
Gameffective for customer service employees is designed to help your teams meet and exceed daily expectations. It offers personalized guidance through real-time feedback, gamified goals and training—all geared to drive customer satisfaction, boost first-call resolution rates and shrink average handle times.Request a Demo
Employee lifetime value
30 faster oboarding with % 17% lower employee turnover rates
Effectiveness and efficiency
10 higher first-call resolution with % 12% lower average handle time
Experience and loyalty
14 higher net promoter score with % 11% higher quality rating
A better bottom line starts at the front line
Serve more people without growing your team
Boost effectiveness and efficiency with, automated,
real-time feedback and gamified performance management.
Loyal employees come first. Loyal customers follow.
Ensure service quality by showing recognition
on the behaviors and actions that drive
Employ longer. Train faster.
Onboard and update your team’s knowledge in
real-time with gamified microlearning tracks—
all personalized to individual needs and skill levels.