Contact Center Gamification
Supercharge quality, AHT, FCR and performance with gamification, feedback and learning
debt collection contact centers
Gameffective for debt collection employees helps your teams secure more payments and promises to pay. It provides real-time feedback, gamified goals and recognition as well as data-driven coaching—all designed to inspire employees to maximize collections and boost recovery rates, while also keeping them focused and engaged.Request a Demo
Employee lifetime value
30 faster oboarding with % 17% lower employee turnover rates
Effectiveness and efficiency
15 more connects with % 12% higher close
30 more promises to pay with % 32% more dollars per contact
A better bottom line starts at the front line
Boost productivity while shrinking collections costs
Boost effectiveness and efficiency with automated, real-time feedback, action recommendations and gamified performance management.
Dial up tenacity
Use personalized challenges, team competitions, visualized goals and social recognition to motivate more dials and follow-ups.
Speed up proficiency. Train your team on the fly.
Ensure all employees are proficient in regulation and compliant with process updates through targeted microlearning delivered in the flow-of-work.
Among our Customers:
Solutions for teams with built-in sets of processes and best practices
Transformation with gamification.
Engage, align and train your contact center employees in a way that delivers significant business impact. Keep your team up to date and on point with real-time, data-driven notifications, microlearning, and feedback—all conveniently wrapped in a highly-engaging and intuitive gamified interface.
Supercharge your employees:
- Inspire excellence with gamified daily guidance and goals
- Enable performance with real-time feedback and learning suggestions
- Recognize and reward behaviors that drive results
- Turn team managers into coaches with data-driven insights
- Onboard and train faster with personalized adaptive learning paths