Contact Center Gamification
Supercharge quality, AHT, FCR and performance with gamification, feedback and learning
tech support contact centers
Gameffective for tech support employees helps your teams close more tickets much faster. It offers personalized learning, gamified goals, instant feedback and recognition—all designed to upskill employees faster, improve issue resolution rates and speed up ticket-closing times.Request a Demo
Employee lifetime value
30 faster oboarding with % 15% higher utilization rates
Effectiveness and efficiency
10 higher first-call resolution rates with % 16% lower escalation rates
Satisfaction and quality
22 higher ticket close rate with % 14% higher net promoter score
A better bottom line starts at the front line
Resolve issues faster while reducing operations costs
Boost effectiveness and efficiency with, automated, real-time feedback, actionable suggestions and gamified performance management.
Redefine flawless customer experience
Clear up customer issues faster by incentivizing employees to adopt efficient behaviors, best practices and processes.
Speed up proficiency. Make excellence exciting.
Use adaptive learning for onboarding and targeted, on-the-job microlearning. Ramp-up employees faster while driving higher proficiency and efficiency.
Among our Customers:
Solutions for teams with built-in sets of processes and best practices
Transformation with gamification.
Engage, align and train your contact center employees in a way that delivers significant business impact. Keep your team up to date and on point with real-time, data-driven notifications, microlearning, and feedback—all conveniently wrapped in a highly-engaging and intuitive gamified interface.
Supercharge your employees:
- Inspire excellence with gamified daily guidance and goals
- Enable performance with real-time feedback and learning suggestions
- Recognize and reward behaviors that drive results
- Turn team managers into coaches with data-driven insights
- Onboard and train faster with personalized adaptive learning paths