In this expert series webinar we will discuss:
Ian Jacobs, Principal Analyst at Forrester Research: Ian Jacobs serves Application Development & Delivery Professionals. With a focus on the digital transformation of customer service, he is an expert in contact centers. His research keeps a sharp focus on customer experience and agent experience issues. Ian is an award-winning columnist, is regularly quoted in major global publications and is a frequent speaker at industry conferences.
Dee Nilles, is a contact center expert. Most recently, she was Senior Business Program Manager at Microsoft Consumer Support Services, where she was in charge of strategic and daily operations at multiple call centers, globally. At Microsoft, she managed and deployed key strategic initiatives across global consumer teams such as Gamification programs, Agent Enablement, Supplier support model (No Agent Left Behind Program), and co-creation projects through Making Agents Great Programs.
Roni Floman, VP Marketing at GamEffective, a leading workforce performance gamification company, helping companies engage employees to improve motivation and learning.
GamEffective provides real-time feedback as well as dynamic goal setting for employees and managers to drive better performance– doing away with stale goals stated in once-a-year reviews. By showing goals and objectives to employees, it acts like a fitness tracker for work.
The GamEffective platform can easily integrate with existing enterprise applications, providing a deep and effective gamification solution that significantly improves performance.